CCA

Call Centre Admin

The complete control room for your PBX — real-time wallboards, live agent & queue monitoring, call recording, supervisor tools and reporting, all in one place.

  • Real-time wallboardsMultiple live views with threshold alarms & sound
  • Live agents & occupancyWho's on a call, talk time & activity timeline
  • Drag & drop queuesMembership changes applied live to the PBX
  • Call recordingOn-demand + auto-record rules, played back in-app
  • Supervisor controlsListen, whisper, barge, pause & click-to-dial
  • Overflow & reportingQueue forwarding, missed-call reports & PBX health